FAQ

Frequently Asked Questions

How can I request accommodation at Chaker Living?

You can submit a request via our online form, by email, phone, or WhatsApp. Please provide the desired location, arrival and departure dates, number of guests, and your budget.

Who is my contracting partner?

Your contracting partner is always Chaker Living GmbH. You will receive your invoice directly from us, regardless of whether the accommodation comes from our own portfolio or from a partner.

What information do I need for a request?

We need at least:
– Location / place of assignment
– Arrival and departure dates
– Number of guests
– Budget expectations
Optionally, you can share additional requests (e.g., Wi-Fi, parking, pets).

How does the booking process work?

You submit a request.
We search for suitable accommodation from our portfolio or through partners.
You receive a detailed offer with price and conditions.
After your confirmation, we send you a binding booking confirmation and invoice.

How can I pay?

Payment is made by bank transfer after invoicing. For short-term bookings, we reserve the right to request advance payment.

Can I cancel my booking?

Yes, cancellations are possible. Our standard conditions are:
– up to 14 days before arrival: free of charge
– 13 to 7 days before arrival: 50% of the total price
– from 6 days before arrival or in case of no-show: 100% of the total price

Is there a right of withdrawal?

For accommodation bookings, there is no statutory right of withdrawal according to § 312g para. 2 no. 9 BGB. Our cancellation conditions apply.

Will my data be shared with third parties?

We only share your data with partner accommodations when necessary to process your request. No further disclosure takes place.

How can I contact Chaker Living?

Phone: 0176 20094472
E-mail: info@chaker-living.com
WhatsApp: Directly via our website or saved number

FAQ

Frequently Asked Questions

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